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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 863-967-0694 or make an appointment online!

What People Say About Us


  • -Pam F.

    I DO NOT have enough good words to say about James and his staff at Budget. He has been going way out of his way to take care of me and my situation. LONG STORY - I went for an oil change at Walmart on my 2014 Subaru Forester and they drained out my transmission fluid and filled up my oil, without draining it. We went back to Walmart after leaving and having issues, and the manager told us there was "nothing wrong" with the OVER FILLED oil dip stick. We then decided to go to Budget. My husband did NOT make it there and they left right away to tow us to their shop. Upon their inspection they found the oil WAY over filled and hardly any transmission fluid. They had to flush all the fluids and refill everything. Needless to say we had to pay that bill and now am dealing with a claim with Walmart. I have talked to James and he is trying to contact the "CLAIM" dept. that I am TRYING to deal with. For SOME reason they don't seem to answer when I call. Being new to the area sure put us at ease about finding this good service garage. Wish we went there first !!! ***** FIVE STARS*****


  • -Me Y.

    Jim and jose and brad in the banana are so delightful. They all make doing business w/them fun and delightful regardless of whether or not i have candy with me for them


  • -Liz C.

    Very honest business! Took great care of my 2013 mustang (needed tranny) very fast service! Highly recommend anyone to this place! They have almost everything and if they don't, they can get it!


  • -Ieva W.

    Highly recommend these guys, they are wonderful. Professional, knowledgable and always very helpful!


  • -Rebecca A.

    Brad, Kim and Staff knowledgeable and welcoming. Very friendly, helpful environment.


  • -Jerry B.

    These people are awesome and Jose is so friendly and the best these are my car guys I take my truck to be fixed anytime theres something wrong with professional and great workmanship


  • -Cindy B.

    Very helpful employees! We will return.


  • -James R.

    Great price really great salesman willing to go the extra mile to make a customer happy thanks budget auto parts


  • -Jennifer P.

    If I could give more than five stars I would. The guys at budget are AMAZING. I had some issues with my truck and they fixed all the problems for a very reasonable price. The level of positive customer service and honesty I receive from Jim and all the other guys is something that you wont get any where else. They are more concerned about the customers than making a dollar ,which says alot for them. I will not consider taking any vehicle that I own to anywhere other than budget. Great work,great prices and great people!!! Check them out, you wont regret it. HIGHLY RECOMMENDED.


  • -Angelo D.

    Budget was recommended to me by a fellow church member who owns another shop, My need was out of the scope of their work. Jim handled my need accordingly and was very affordable. Instead of just charging me for what might have been wrong they handled the problem the right way. I highly recommend budget for all your major repair needs!


  • -Donnie G.

    Jim and Jose are Awesome not only can they find you any part you need they also can repair your vehicle to. Mechanic are very knowledgeable


  • -jacie H.

    Super place to find a good deal! Jim was most helpful in finding the parts that I requested. It was very professional and I'll request him the next time I go I need parts from there. All employees are courteous helpful and very knowledgeable in their field. I'll be sure to go back!

Call us for service: 863-967-0694

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